If you log into your account, you can find your license key on the Your Licences – Purchases and Trials page.
If you need to manage or reset your license, you can do that from your online account.
Yes. If you contact us with your licence key, we can send you a license file that you can copy onto each PC you plan on installing FlashBack on.
If the PC that you have installed FlashBack on will never have an internet connection, you can request an offline license from us.
Usually the cause of a license not being accepted is that it has already been registered on as many PCs as it allows. (Sometimes this will be because an existing PC has been upgraded, which can make it appear to be a different PC)
You can block specific PCs from using a license by logging into your account and then using the Manage Licence Usage option on the Your Licences – Purchases and Trials page.
When you purchase FlashBack Pro, you should receive your key email within a few seconds, but occasionally emails can take longer or be redirected to your Spam/Junk folder where you never see them.
Sometimes this can be due to temporary internet conditions so trying again a few minutes later might work.
Our license server tracks how many PCs are using a license. If you try to use a license on more PCs than you’ve purchased, it won’t work, and you’ll see a message indicating it is already it use.
When you run FlashBack Pro for the first time, it will automatically download a trial license. If you see the watermark, that trial license is stilll being used and needs to be replaced with your full license.
If you have license for FlashBack 1, 2, 3 or 4, it will not be accepted by FlashBack 5. You need to install the version of FlashBack that matches the your license key.
Occasionally upgrading to Windows 10 or installing a major Windows 10 update can make it appear like you are using a new PC.
FlashBack Pro does not require you to manually enter a license key to begin your trial – it will simply download one for you when you run either the Recorder or the Player for the first time.
A single FlashBack licence can be registered to one PC at a time
You can change which Pro license you have registered in your app by doing the following:
No, FlashBack licenses are not a subscription that you need to renew. They are a one-off purchase that is then yours to use forever.
