Contact us and explain what went wrong. We’ll try to help.
Yes. We use Braintree Payments – one of the world’s leading payment processors. We don’t process or store your credit card or Paypal account details.
We accept common credit and debit cards, and Paypal, online. Customers can also pay by purchase order – contact our sales team.
We’ll email you your license key. Enter the key into FlashBack to fully license it, removing trial restrictions.
Contact our sales team with the details and we’ll provide a quote.
Sure. If you are buying for a school, college or university, or if you are a student, you may qualify for a discount. Learn more here.
Sure. Go to the Store page and scroll down to ‘Do you qualify for a discount?’
A FlashBack Pro license enables it to be run on one PC. We offer discounts when you buy two or more licenses.
Yes. We provide site licenses to simplify running FlashBack on a number of PCs in one location. Contact our sales team for details.
Yes. You can buy a Premium Support plan with FlashBack or add it to your license later. Support plans are renewed annually and entitle you to priority support and free major updates.
If you have purchased a Pro license, then you must have an account. It is not possible to purchase a license without one.
You can login to your account at https://secure.blueberryonlinestore.com/Login.aspx.
If you enter the email address used for your account here, we will send you a password reset email.
If you still have access to your account, log in and then use the Change Password option on the Edit Profile page.
Yes. If you have created a company account, we can add extra users to it who will also be able to manage the licenses.
Yes. FlashBack recordings are not tied to a specific edition so can be opened with either FlashBack Pro or FlashBack Express regardless of which one was used to open them.
Frames can only be deleted if you are using FlashBack Pro (the Plus and Express editions do not allow any frame editing)
If you have FlashBack Pro or Plus you can insert one recording into another recording or just join it at the end.
Yes, you can save them to the Annotations tab of the Player’s left side panel so that they can be dragged into other recordings.
As of version 5.43, we have made some changes to simplify adding Zooms to your recordings. This will slightly change how any existing Zoompans that you have added in previous versions will work
This can happen if the video was originally recorded on a mobile device.
If the sound is ‘ahead’ of the video, and reaches the end before the video, you can use the Resynchronise function in FlashBack Player (Pro only) to make the sound and video end at the same point, correcting the sync.
If you are using FlashBack Pro, you can remove noise, such as background ambience or electrical noise from your PC, that has been captured in your recordings.
No. When you crop the image, the resolution is changed and it is not possible to have multiple resolutions used in the same movie.
If the ‘Show webcam window while recording’ option was enabled when the movie was recorded, the webcam window is captured as part of the screen instead of being recorded separately and then layered on to of the screen recording.
There are several methods for selecting a range of frames for editing.
Yes, but only for certain keypresses that would not normally produce any visible output on the screen.
The webcam video will have a fixed position for the entire duration of the movie.
Yes, you can record a new voice-over into a recording while playing it back in the Player.
Yes, in the Pro and Plus editions you can save a selected set of frames into a new file.
No, you need to make sure that you are recording at the frame rate that you want to use. If it is set too low, you cannot increase the frame rate of the saved file afterwards.
Yes, you can add a blur object to cover anything that you don’t want your viewers to be able to read.
FlashBack only supports static GIFs when using the Insert Image option.
This watermark is displayed when you are using any trial version of FlashBack.
Most export formats that FlashBack supports are pure video formats. In other words, they do not support any interactive objects which are added to them
By default, exported videos will use the same frame rate as the original recording. They can never have a higher frame rate but it can be set to be lower.
The Recorder app will save all recordings as our .fbr format.
To export MP4 files from Flashback that can be used with the HTML <video> tag, specifc settings are required on the MPEG Export Options window.
Usually it is because the option to include sound in the exported file has been disabled.
The first time you export to MP4 using the default settings, FlashBack will download the openh264 codec.
There can be two causes for this:
The avi codec that you select can make a big difference to the quality of the exported avi file (and also the size of the file).
The change history is available at https://www.flashbackrecorder.com/change-history/.
FlashBack should run fine on Windows XP and newer. However, we currently only offer support for FlashBack on Windows 7, 8 and 10.
If you need to download FlashBack 1 – 4, you can download the relevant version by doing the following:
A selection of tutorial movies that cover the basics of getting started with FlashBack Pro’s editing features are available here.
If you need to perform a ‘silent’ or unattended install with no user input, you can do that using command line parameters.
FlashBack is only available as a 32 bit app but it will run on both 32 biy and 64 bit Windows.
By default, the first time you run FlashBack each day it will check to see if a new version is available for download. If an update is found, it will be downloaded in the background.
