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Author: bbadmin

Why doesn’t FlashBack continue recording while my PC is locked / asleep?

Posted on15th May 202031st July 2020

FlashBack simply records your desktop. When you lock your PC, your desktop is suspended so there is nothing for FlashBack to record.

CategoriesRecording

Can I resume recording into a saved file?

Posted on14th May 202031st July 2020

Each recording session will create a new file so it is not possible to resume an already saved recording.

CategoriesRecording

Why did my scheduled recording not begin?

Posted on15th May 202031st July 2020

After configuring the details of your schedule on the Scheduled Recording window, you need to click the Start Scheduled Recording button to then activate that schedule.

CategoriesRecording

Why do tooltips or menus not appear in my recording?

Posted on13th May 202031st July 2020

Sometimes these are made from something called ‘layered windows’. By default, FlashBack does not record these because doing so can cause some performance issue.

CategoriesRecording

Why is my webcam image upside down?

Posted on13th May 202031st July 2020

Some changes in a Windows 10 update changed how WIndows supports webcams which can cause some webcam images to be flipped upside down.

CategoriesRecording

Why wasn’t sound recorded from my webcam?

Posted on14th May 202031st July 2020

If you have enabled the option to record from your webcam, that will make FlashBack record the video from your webcam but it won’t automatically record the sound as well. 

CategoriesRecording

Sending an Error Report with log files

Posted on20th May 202031st July 2020

If you encounter a problem or error (such as a crash) and need to send us your error logs so we can investigate, you can send us a problem reprot as follows:

CategoriesTroubleshooting

My FBR file is corrupt – can it be recovered?

Posted on20th May 202031st July 2020

There is a tool that can be used to attempt to recover .fbr files that are reported as corrupted.

CategoriesTroubleshooting

My PC crashed. Can I recover my recording?

Posted on15th May 202031st July 2020

Sometimes a recording session may be interupted by something unexpected, such as your PC crashing, a shortage of disk space to save to or a fault in FlashBack.

CategoriesTroubleshooting

My recording is not smooth (it looks laggy)

Posted on15th May 202010th February 2021

This usually happens if your PC’s CPU usage is very high while you are recording. 

CategoriesTroubleshooting

What is a ‘CheckSynchronize’ error when I try to record?

Posted on14th May 202031st July 2020

This is caused by overly-aggressive anti-virus software (usually Symantec) interfering with FlashBack. 

CategoriesTroubleshooting

An Error code 5 (access is denied) error appears when starting FlashBack

Posted on20th May 202031st July 2020

This can be caused by overly-aggrssive anti-virus software mistakenly blocking FlashBack from writing to its own settings files.

CategoriesTroubleshooting

Why does FlashBack say the recording is already open and cannot open it again?

Posted on20th May 202031st July 2020

The probable reason is that the file is located in a folder that is being synchronised to cloud storage. Examples of this would be syncing to Google Drive, Dropbox or OneDrive.

CategoriesTroubleshooting

Why do I get a memory allocation error when opening very large FBRs?

Posted on19th May 202031st July 2020

Very large FBR files may require too much memory to open on all PCs. This is most commonly caused by recording moving video or video games with GDI record mode.

CategoriesTroubleshooting

Why did my anti-virus detect a problem with FlashBack

Posted on20th May 202031st July 2020

Occasionally anti-virus software will detect a false-positive result for FlashBack and indicate that it may be malicious or hartmful software.

CategoriesTroubleshooting

My firewall blocks .exe files from downloading. How can I get FlashBack?

Posted on20th May 202031st July 2020

Contact us and we can send you a zipped copy of the installation file, which should not be blocked by your firewall.

CategoriesTroubleshooting

Why doesn’t my video game record very well?

Posted on15th May 202031st July 2020

Because FlashBack is a general purpose screen recorder, it is not designed to handle the specific demands of recording video games – typically they use hardware acceleration and are very resource-intensive.

CategoriesTroubleshooting

I get a black space in my recording, or the entire screen is black

Posted on15th May 202031st July 2020

You’ve tried to record a program that uses video hardware acceleration. To get better performance, these applications bypass the usual methods of writing to the screen, and FlashBack cannot capture them.

CategoriesTroubleshooting

I can’t record sound

Posted on15th May 202031st July 2020

Usually this is because either the wrong Microphine and/or PC Sounds source has been selected or the volume is not set correctly in Windows.

CategoriesTroubleshooting

The microphone volume changes while recording

Posted on26th February 202126th February 2021

Windows 10 has an auto-gain control option that will track the volume and automatically adjust it so that you do not need to worry about it. However, by taking control away from you, this will sometimes give undesirable results, in which case it should be disabled as follows:

CategoriesTroubleshooting

Can’t record from selected sound source

Posted on14th May 202031st July 2020

There are a couple of reasons why you may see a message saying that FlashBack cannot record from the selected sound source. 

CategoriesTroubleshooting

My recording has gaps in the audio

Posted on13th May 202031st July 2020

This usually happens if your PC’s CPU usage is very high while you are recording.

CategoriesTroubleshooting

The Player’s text and controls are the wrong size

Posted on20th May 202031st July 2020

This can happen if your PC’s display is using a very large resolution with a high scaling applied to it your Windows display settings. 

CategoriesTroubleshooting

If I save my recording online, where does it go?

Posted on20th May 202031st July 2020

It is uploaded to our FlashBack Connect platform.

CategoriesUploading

Does FlashBack Connect support interactive movies?

Posted on20th May 202031st July 2020

Yes, if you upload a movie to Flashback Connect, it will playback exactly the same as if you were playing it in the Player app. That includes any interactive objects that you may have added, such as buttons and pauses.

CategoriesUploading

How can I add my video to a webpage?

Posted on2nd July 202031st July 2020

If you use the Save Online option to upload a video, you will be provided with an embed code that will insert the video into your webpage.

CategoriesUploading

Who can view my uploaded movies?

Posted on20th May 202031st July 2020

When you use the Save Online option to upload to FlashBack Connect, each movie will be available to anyone that you share the link with to view in their browser.

CategoriesUploading

Why is the image quality of my YouTube upload poor?

Posted on20th May 20201st October 2020

Make sure you have the highest quality selected on Youtube – if your internet connection isn’t fast, it may automatically select a lower quality.

CategoriesUploading

Why can’t I see my uploaded video in my YouTube channel?

Posted on21st May 202031st July 2020

When using the Share option in FlashBack Player to upload to YouTube, the uploaded movie will be added to the default YouTube channel associated with your Google account. 

CategoriesUploading

YouTube uploads go to the wrong channel

Posted on21st May 202031st July 2020

FlashBack will upload the movie to the default YouTube channel associated with your Google account. 

CategoriesUploading

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